We are experienced title professionals focused
on insuring and closing residential and
commercial real estate transactions.
Call us today!

17199 North Laurel Park Drive,
Suite #100, Livonia, MI 48152

Our Team

About Reputation First Title Agency.


Reputation first is a company dedicated to creating exceptional real estate experiences for our customers through the passionate delivery of Truly Remarkable Service.

We pledge to promote a fun and fulfilling and respectful environment, one that is open to change and innovation, providing personal growth opportunities for all.


Kimberly A. Tortora


Kim was quite literally born into a real estate family. She started early, working for her parents Carol and Chuck who owned a local title agency for many years. She has over 25 years of experience in the title insurance profession in various roles which include a focus on sales and closings. Kim is actively engaged with customers and is always closing real estate transactions of all types. She is unique in her extreme customer focus and enjoys looking“outside the box” to present proactive solutions to meet client needs. Kim is passionate about customer service which is infused into the culture of Reputation First Title Agency.


John D. Shepard

VP/General Counsel

John Shepard is Vice President and General Counsel at Reputation First Title Agency, which he helped found in 2009. John received his BA from Michigan State University and his JD from The Thomas M. Cooley Law School. Fresh out of law school in 1997, he started his career in title insurance as a Title Examiner. Since then, he has worked in the title profession as a Title Production Supervisor, Claims Counsel, Underwriting Counsel and even Marketing Manager. He has experience underwriting commercial transactions in the States of Michigan, Ohio, Indiana, Kentucky, Wisconsin and Illinois. He has underwritten hundreds of residential transactions including purchases, REO sales, refinance and new construction files in Michigan. In his spare time, John likes to travel to Michigan’s Upper Peninsula with his father Dan and his sons Cameron and Andrew where the four of them have various misadventures in a land they love to share.


Laurie Marion

VP/Operations and Human Resources Manager

If you have closed a transaction at Reputation First Title Agency, then you probably know Laurie. Laurie has over 12 years of experience in the title profession. One of Reputation First Title Agency’s founding employees, Laurie created the company’s efficient escrow process. Her role includes a broad range of responsibilities which include the closing process and oversight of the company escrow procedures and daily functions of the company. Laurie has a BAS from Eastern Michigan University.


Rachel Villarreal

Executive Director of Business Development

Someone who can literally do it all, Rachel has 30 years of experience in the title profession. In her career, Rachel has worked in virtually all aspects of a title agency including Closer, Processor, Abstracter, Title Examiner and even as a Branch Manager. At Reputation First Title Agency, Rachel’s roles have included closing complex transactions, managing the order entry and abstracting team and resolving title and escrow issues prior to closing. Rachel closes many transactions, including closings in Spanish, and is a client favorite for her friendly and professional demeanor.


Ronda Flourre

Executive Supervisor of Closing Services


Ronda has over 18 years of escrow experience. Whether a land contract, REO or short sale, she can handle every transaction type. Her quality of work, emphasis on client care and attention to detail will “wow”you. Ronda is truly a dedicated and talented team player. Ronda also enjoys hunting with family.



Sandy Villarreal

Sandy has 17 years of experience in the title profession. Her primary role is to examine, abstract and type files in an accurate and efficient manner. Because of her variety of experiences, she often works to support the customer service team and in assisting customers with new orders and is a true team player. In her spare time Sandy enjoys baking.


Raynah Napolitano

Raynah is a very integral part of our Title Department. She provides customer service, sends out the title commitments, revisions and is the person that will send you your CPL and Pre Closing Disclosure to insure we can get you to the closing table. She has been exposed to the title industry since she was a baby, her grandmother has been in the title industry for 45 years and her mother for 18 years. She has held a management position and goes above and beyond to ensure customer satisfaction.


Tracy Kinchen

Director of Customer/Client Services & First Impressions

Tracy is the voice you will most likely hear when you first call our office. She is your first step to a successful, positive experience. Tracy directs calls and completes order entry. She has been in the title industry for over 10 years. She goes above and beyond to ensure customer satisfaction. A few of Tracy’s many passions includes her love of fashion, shoes and Coach bags, which definitely make an impression.



Christie Stout

Christie is an asset to the Escrow Department. With 15 years of experience, she has held numerous positions in the title profession, including overseeing a Branch office. Christie is often requested as a closer for her ability to handle transactions in an efficient and friendly manner. She enjoys spending time with her lovely 3 children.


Kris Ormsby

Kris has 17 years of experience in the title profession. His attention to detail in processing both commercial and residential transactions as well as his ability to close these transactions make him huge asset. Kris enjoys spending time with his family and often plays in a softball league.


Lyn Napier

Lyn has 17 years of experience in the title profession and has a vast amount of experience, from abstracting, typing commitments, and final policies. Lyn’s primary role is post-closing, recordings and tax payments. Lyn enjoys spending time in her garden and spending time with her pets.



Kathy Schiff

Kathy Schiff has 30 years of experience in Real Estate, Building and Land Development, Mortgage and Title Insurance Sales and Administration. She attended Oakland University in Rochester Hills.


Susan Tracy

Susan is an accomplished closer and marketer with over 17 years in the title profession. This background, coupled with her prior work in the banking and mortgage industry provides a wealth of experience to our customers.


Kim Foster

President – Director of Marketing/Closing Specialist

Kim has been in the title profession for over 24 years. She has 21 years of Escrow and Closing experience. Kim started in the Title Department, this knowledge is very helpful as she assist clients in clearing difficult title issues. Kim also participates in education of upcoming title and real estate changes. Her experience will insure that everyone is happy at the closing table.